Help Centre
Browse our products, add items to the order builder and send via WhatsApp or email. You can also message us directly on WhatsApp at +44 7463 881311 with your order details.
Yes! WhatsApp is our preferred ordering method. Message us at +44 7463 881311 with the product name, variant and quantity. We'll confirm availability and payment within minutes.
We accept bank transfer and various digital payment methods. Payment details are provided once your order is confirmed via WhatsApp or email. We do not accept cash on delivery.
Yes, if your order hasn't been dispatched yet. Contact us immediately via WhatsApp and we'll do our best to accommodate changes. Once dispatched, changes are not possible.
Yes. We have multi-pack pricing on most products which offers significant savings over single-unit purchases. For larger wholesale enquiries, contact us directly.
Free standard UK delivery on orders over £30. Orders under £30 incur a small delivery fee. International shipping rates vary by destination — contact us for a quote.
All prices on the website are inclusive of VAT where applicable for UK customers.
Absolutely. We source exclusively from authorised UK distributors. Every product is genuine — Elf Bar, Lost Mary, Vaporesso, OXVA and all other brands we stock are 100% authentic.
Yes. All products meet UK Tobacco and Related Products Regulations (TPD). We never stock illegal, non-compliant or counterfeit vaping products.
Our range includes 0mg (nicotine-free), 10mg and 20mg options across disposables and e-liquids. UK regulations cap nicotine salt e-liquids at 20mg/ml.
Standard UK delivery takes 2–3 working days. Orders placed before 3pm on weekdays are dispatched the same day. Next-day delivery is available on request.
Yes! We ship to the Republic of Ireland, the United States and mainland Europe. Delivery times vary — typically 3–7 working days internationally. Contact us for shipping costs.
Yes. All orders are shipped in plain, unmarked packaging with no branding on the outside.
You must be 18 or over to purchase. We verify age on all orders and will not process any order from a person under 18.
Yes. It is legal to purchase TPD-compliant nicotine vaping products online in the UK for adults aged 18 and over. All our products meet UK regulations.
If you receive a faulty or incorrect item, contact us within 7 days via WhatsApp or email and we'll arrange a replacement or refund. We cannot accept returns on opened e-liquids for hygiene reasons.
Message us on WhatsApp with a description and photo of the issue. Manufacturer faults on genuine products are covered and we'll resolve it quickly.